Renishaw invests in expanded German service centre to strengthen European customer support

The expansion and refurbishment creates a modern hub designed to support its European customers. The development forms part of a multi-million euro investment in the Renishaw GmbH facility, enhancing service capability, improving lead times and strengthening warehousing and logistics operations. It also marks a key milestone ahead of Renishaw GmbH’s 40th anniversary in 2026, reinforcing Renishaw’s long-term commitment to customers in Germany and across Europe.

Customers can access an expanded portfolio of local services, including recalibration and verification of probes, machine calibration and optimisation products, certification grade check and test services, and a full repair capability. The site offers a Repair by Exchange (RBE) service for faster turnaround, along with refurbishment of selected product stock. Structured support agreements and free phone-based technical assistance from skilled engineers are also available.

In addition to workshop-based services, the service centre provides on-site probe testing using transportable probe testing rigs, helping customers minimise machine downtime. Preventative maintenance remains a core focus, with services that integrate into customers scheduled programmes. Over time, Renishaw plans to expand the use of data-driven insights to proactively recommend service interventions before issues arise.

The customer service centre has more than doubled in size, expanding from 453 m² to 1,080 m². The upgraded facility incorporates an open-plan service environment with scalable work cells that can flex with demand. Ergonomic workstations and in-house developed test rigs optimise workflow and efficiency, while specialist air circulation systems and contained laboratory areas ensure the precise environmental conditions required for testing and handling Renishaw’s high precision products. The building has also been configured to accommodate further expansion as customer needs evolve.

A dedicated team supports the service centre’s operations, currently comprising nine administrative staff, seven technical specialists and a centre manager. Several technicians bring more than 20 years of experience, providing deep product knowledge and application expertise across Renishaw’s measurement sensors and machine calibration technologies.

Heiko Müller, Managing Director at Renishaw GmbH, said: “This investment reflects our commitment to delivering faster, more responsive service for customers across Germany and Europe. With enhanced local expertise and substantial stock holdings, we can offer shorter turnaround times, local testing and calibration, direct communication in the customer’s language, and complete assurance that our services match the standards set by Renishaw’s UK headquarters.”

The new service centre was opened to key customers during Renishaw GmbH’s bi annual Solutions Network Open House on 5 March, where the company showcased its expanded capabilities and celebrated the next phase of its regional growth.